You'd think it would be a no-brainer to do something about serious usability problems when they're uncovered. But in some instances things that cause problems for users time and again, affecting business performance go untouched. Why? Caroline Jarrett and Steve Krug's presentation explains.
In a nutshell, it's office politics.
They surveyed a group and asked them about the main reasons the problems go unfixed. Here's a slide from the presentation that summarises responses: