Thursday, 3 June 2010

Public sector website problems

Birmingham City Council seems to have had a complete nightmare developing their new website.

How hard can it be to deliver a decent corporate website using a content management system? Well, very hard actually.

How wrong can a big web content management system project go? Well, very wrong it seems.

I'd read about the problems with Birmingham City Council's website project a while ago, but only just got to see the independent review report.

It's not very often you get to see just how lucky you are. But today was one of those days for me.

UPDATE: At this point I had a link to the report, but for reasons beyond me, the link keeps breaking a day or two after I post it. It's fine at first and then it's not. See the link for instructions on how to access the report. 

The summary makes for interesting reading, and put me in mind of Paul Boag's 10 harsh truths articles.

10 harsh truths about corporate websites

Independent commentaries on the report
Nick Booth's blog entry on (This includes a (kind of) funny set of instructions for how you can find the report for yourself on the Birmingham website)
Martin Belam's blog entry on
News item from the Birmingham Post

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