Some core principles summed up in 6 guidelines; Pamela Vaughan's article is well worth a review.
This all seemed blindingly obvious and just good common sense to me, but I'm never ceased to be amazed how in certain circumstances people can be so keen to throw basic principles out of the window and abandon all perspective.
A good article to refer to, especially for the stats she quotes.
6 Guidelines for Exceptional Website Design and Usability - article by Pamela Vaughan
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