It's basically 30 pages looking at the costs and benefits of usability testing and user centred design, followed by a ton of case studies. Details of a project which significantly improved editorial processes in our Content Management System are on pages 182-5.
If you're a member of staff or a student at the University of Edinburgh, you can download a copy.
Usability ROI report by the Nielsen Norman Group (University of Edinburgh EASE login required)
You can also get a couple of other NNG reports from this page which we have site licenses for:
- 230 usability testing tips
- College students on the web