A great article from Jared Spool on the challenges involved in getting real user focus and design iteration into the agile process.
Wednesday, 21 March 2012
Sunday, 18 March 2012
A great (if long and detailed!) piece about how if you don't understand the motivations of all stakeholders in a project, you're unlikely to deliver a great user experience.
A couple of items from usability company Webcredible, who seem to be giving a lot of attention to how big brands deal with customer service across the board - in person, the website, email and all the social media channels people are using these days. Not directly relevant to higher education but a word of caution to all of us spreading our engagement wider.
Thursday, 8 March 2012
Last month I went to a great breakfast briefing session hosted by Edinburgh usability company User Vision on collaborative design.
Edinburgh usability company User Vision are running a free breakfast session on rapid prototyping on 15th March 2012.