Sunday, 26 August 2012

Usability fix tactics

A write up of a UX workshop run by Caroline Jarrett and Francis Rowland on how to get usability problems fixed. This follows on from a survey by Caroline and Steve Krug on why usability issues often go unfixed.

I wrote about the Krug/Jarrett survey in June; this article is a great compliment to it. If the reasons that came up in the survey were depressingly familiar to you, then the strategies suggested here to see things through and get fixes in place will be useful.

There's also a set of presentation slides and links to further articles and resources.

Lightbulb tactics: dealing with usability issues that don’t get fixed - workshop session write up by Francis Rowland (with Caroline Jarrett)

Related post: Why usability problems go unfixed (June 2012)

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