If you don't know what Twitter is, or why people are using it, or how using it could benefit your organisation, this is a good place to start.
Twitter have a suite a pages for business which give a great overview, plus ideas and case studies that may inspire you to get involved and get the best out of this quick and informal communications tool.
If you've seen other organisations use it but found it all a bit overwhelming you can learn the key bits of jargon and aspects of best practice too.
Twitter for business
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