Friday, 21 June 2013

Usability test facilitator help from Steve Krug

Steve Krug has long had a load of resources related to his excellent book 'Rocket Surgery Made Easy' freely available online. He's just added a nice extra resource to help you with user testing facilitation.

"Things a therapist would say" is a really good crib sheet. It's hard to avoid leading the participant sometimes when facilitating a test. These suggestions of phrases to use in particular circumstances are a real help.

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