In an excellent discussion piece for uxmatters.com, Jon Innes considers user experience and customer experience. Is it the same thing, or are there differences? The article prompted me to think again about my university's current student experience enhancement project.
Saturday, 14 December 2013
Responsive design is a content management issue
Responsive design - a single design that changes to suit the size of the screen - is an increasingly adopted approach. Karen McGrane explains why this is a content issue first and foremost, and shares a few anecdotes.
Improve your usability test scenarios
Jeff Sauro talks us through seven key considerations when writing scenarios for tasks in usability testing studies.
Navigational challenges of large sites
Paul Boag, writing in Smashing Magazine, talks about the challenges of implementing navigation on really big sites. He considers a range of solutions, drawing on examples including university websites.
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