Saturday, 14 December 2013

Improve your usability test scenarios

Jeff Sauro talks us through seven key considerations when writing scenarios for tasks in usability testing studies.

Hopefully mostly obvious points but a useful primer nonetheless.

Jeff's tips:
  • Be specific
  • Don't tell the user where to click and what to do
  • Use the user's language and not the company's language
  • Have a correct solution
  • Don't make the tasks dependent (if possible)
  • Provide context but keep the scenario short
  • Task scenarios differ for moderated and unmoderated testing

So, all very sound advice. If you're planning user testing, I recommend you read this in tandem with David Travis' six approaches to setting tasks.

Motivating usability test participants (previous blog post from December 2010)

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