Service Design is a field I've been learning quite a bit about in the past year or so, and I was invited to participate in an annual worldwide event recently - the Global Service Jam.
Service Design and Experience consultants, Nile, hosted the Edinburgh event and it was a lot of fun, a great way to meet new people and to put our combined skills and experience into a project being undertaken simultaneously worldwide.
|Host Andrew illustrating one of the fundamentals - more doing, less talking|
Basically, at over 100 locations worldwide, groups of people were getting together to "solve" a design problem. I say "solve" as the brief was incredibly open. It was really just an opportunity to collaborate, network, innovate and have fun. And our Edinburgh hosts Nile were incredibly generous, giving over their fantastic facilities in New Town.
Global Service Jam 2015 locations
And the projects that came out of the weekend:
So you can see, two very different outputs from the same initial concept brief. And if you explore the rest of the projects from across the world, you can see just how much creative talent was at work.
If you're wondering what this 'Service Design' lark is all about, here are a couple of starting points:
- What is the value of service design? - 2 minute Vimeo video by Nile
- Enabling a Career Shift from User Experience to Service Design - article by Laura Keller for uxmatters.com (despite the title, it's a good outline of what service design is, relative to UX management).
|A slide from the intro presentation on the night|
Edinburgh service design and experience consultants Nile's website