Slides and audio from Jared Spool as he appraises just what it is he feels Amazon do better than everyone else.
Revealing Design Treasures From The Amazon - slides and audio by Jared Spool
An attendee at Jared's presentation has kindly gone to the trouble of summarising the session.
Overview of Jared Spool's Amazon presentation - blog post by Karen Fojas Lee
Jared's a big fan of Amazon. He recently wrote a great piece in praise of their customer review ratings feature.
Amazon's 2.7 billion dollar question - article by Jared Spool