User experience and content management in higher education
About Neil Allison
Saturday, 12 March 2011
Interview skills for user testing
If you've ever conducted a usability test, you'll know that a core aspect of the session is how well you encourage the participant to verbalise their thoughts and experiences.
This detailed article is a must-read and an excellent resource to return to when planning usability testing sessions.
Developing Your Interviewing Skills - articles by Mia Northrop:
Part I: Preparing for an Interview
Part II: During the Interview
usability testing tips
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