Interview skills for user testing

If you've ever conducted a usability test, you'll know that a core aspect of the session is how well you encourage the participant to verbalise their thoughts and experiences.



This detailed article is a must-read and an excellent resource to return to when planning usability testing sessions.

Developing Your Interviewing Skills - articles by Mia Northrop:

Part I: Preparing for an Interview

Part II: During the Interview