Some UX myths debunked

Frank Guo explains why 3 commonly held 'rules' of usable websites aren't true for uxmatters.com

Calls to action tips

What's a call to action? It's the reason a web page exists. The thing you want your reader to do next.  This presentation provides 20 do's and don'ts, covering a range of graphical and editorial considerations.

UX Apprentice - a beginner's tutorial

A nice resource from the Basamiq people that takes you through the fundamentals of user experience design quickly and simply.

Search enhancement - invest in people

Gerry McGovern writes about search, inspired by a New York Times article. The point? No matter how smart technology gets, the best search experience needs human involvement.

UX presentation for CIM

This week I had the pleasure of presenting at a Chartered Institute of Marketing (CIM) conference in Edinburgh. My presentation? "Marketing is dead, long live user experience!" (I didn't get lynched).

Today's top web design & UX mistakes

A couple of articles with one thing in common - mistakes being made today on websites again and again. One focusing on user experience and one on web design boo-boos.

How organisations stifle good design

An excellent opinion piece by Leisa Reichelt on the challenges faced by designers. Not tricky design problems though. Organisations, politics, ego and immovable complex processes. Sound familiar?

Customer journey mapping resources for better UX

Leisa Reichelt, a user experience consultant, sells her services and at the same time does a great job of succinctly explaining what a customer journey map is and why it should be important to you.

Boag on social media

An excellent article on how we're not making the most of social media and not providing the experience between networks and our websites that our users want. And this ultimately is to the detriment of our business.

Intro to finding your website's tone & voice

An excellent article explaining the difference between tone and voice, explaining why it's important to your website and helping you get started.

Omni channel experience management

UX consultants Webcredible released a report last year analysing the performance of ten UK high street retailers against what it calls 'omni channel' experience criteria. Many companies have strategies for particular communications and commerce channels - online, mobile, in-store etc. Webcredible class omni-channel as the customer experience across channels.

The hidden costs in devolved content management

An interesting article reporting on the annual Society of IT Management (SocITM) review of local government websites and calling into question the cost-effectiveness of devolved web publishing. Something that Gerry McGovern has been saying for a long time and a point equally valid in the higher education sector.

EuroIA conference comes to Edinburgh

The Information Architecture conference EuroIA comes to Edinburgh this year.

Responsive design strategy

Jared Spool has written a really nice article pulling together the key considerations when devising a strategy to achieve a responsive design - a site layout and content structure approach that adapts according to the device your website visitor is using.

UX conference Edinburgh June 2013

Looks like there is going to be a user experience (UX) conference held in Edinburgh this summer

CIM HE conference Edinburgh March 2013

The Chartered Institute of Marketing (CIM) Higher Education Interest Group annual conference is being held in Edinburgh this March. I'm presenting on the totally uncontroversial topic: "Marketing is dead, long live user experience" (UX).

UX & senior management awareness

It seems that (at last) user experience (UX) is beginning to appear on the agenda and in the vocabulary of senior managers. A couple of articles I read recently illustrate the gulf between the corporate and public sectors.

UX-usability event Edinburgh 29 January

This month's UXPA Scotland session on 29 January sounds interesting - a case study in healthcare technology highlighting the difference between usability and user experience.

Web writing quick tips videos

Five short videos on improving your web writing, with a focus on higher education.

Lean UX case study

An interesting read - one consultant's experience of integrating user experience design techniques into a development process for a start up business.