Tuesday, 22 February 2011

Customer focused council website

Gerry McGovern talks about his work with Liverpool City Council; identifying the top tasks locals want to do online and delivering them on the homepage.

Next time you need to do something on your council website, have a try on Liverpool's too and compare your experiences.

Top tasks and council websites - article by Gerry McGovern
Liverpool City Council website

We conducted a top task survey for University staff back in 2007. As with all McGovern-style surveys, a small number of tasks were significantly more important than the majority.

University of Edinburgh staff task survey

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