Gerry McGovern talks about his work with Liverpool City Council; identifying the top tasks locals want to do online and delivering them on the homepage.
Next time you need to do something on your council website, have a try on Liverpool's too and compare your experiences.
Top tasks and council websites - article by Gerry McGovern
Liverpool City Council website
We conducted a top task survey for University staff back in 2007. As with all McGovern-style surveys, a small number of tasks were significantly more important than the majority.
University of Edinburgh staff task survey