Don’t Make Me Think by Steve Krug

Absolutely the best book I've read on usability, bar none. Everyone should own a copy.

The book’s tagline reads: “A common sense approach to web usability”. It’s exactly that.

Easily read in a matter of a few hours, it will leave you thinking differently about your website and the ‘obvious’ mistakes we all make.

The chapters on how to conduct usability testing are available to download from Steve Krug’s website:

Steve Krug’s website: www.sensible.com

A couple of chapters have also been turned into articles for Adobe. They give a real flavour of what you can expect from the book.

How we really use the web - Scanning, satisficing, and muddling through
Usability as common courtesy

"Religious debates" cartoon from the book. If you've never experienced this as you've worked on a website you're either very fortunate or you work alone.