Monday, 20 July 2009

Customer opinions vs traditional marketing

This week's article from Gerry McGovern covers ground well known to many these days - online customers place a great deal of value in the opinions of other customers.

A couple of bits of research he quotes:

According to a July article in Revolution magazine, "In the UK 68 per cent of internet users were found to trust online consumer opinions, while only 58 per cent said they trust brand websites."

The article also refers to a Harris Interactive poll which found that "46 per cent of US internet users say they ignore banner ads, with just one per cent finding banner ads helpful in making a purchase decision."

A recent Nielsen study found that, "Personal recommendations and opinions posted online are the most trusted forms of advertising among Internet users around the world."

So while collecting student quotes and graduate profiles may be a bit of a pain, it's probably well worth the effort to keep them relevant and up to date.

Gerry goes on to his usual mantra. No harm in repeating it...

To succeed on the Web we need to change our mentality from seeing ourselves as a master to seeing ourselves as an apprentice. The customer is the master and we need to learn about what they need to do right now, and help them do that.

The web customer is purposeful, directed, action-oriented. They are on a journey and we need first and foremost to help them get to their destination. Then and only then have we any chance of introducing to them the idea of taking a new journey.

Web turns marketing and communications on its head - full article on Gerry McGovern's website

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