Jeff Sauro presents his approach to remote user testing, combining tracking and recording tools to great effect. The webinar includes a case study which is a great way to illustrate his approach.
Jeff uses Userzoom.com and Usertesting.com to examine how 60 users try to rent a car online. The insights across the two tools is a great example of how combining usability testing methods provide results greater than the sum of their parts.
The presentation lasts about 40 minutes, followed by about 15 minutes of question and answer.
Best Practices for Remote User Testing Webinar - Jeff Sauro on You Tube