Friday 20 August 2010

Interviewing users

Jakob Nielsen outlines the benefits of interviewing users, and warns of the aspects of this kind of feedback you should treat with caution.

He still stands by his earlier article - "First Rule of Usability? Don't Listen to Users" - but highlights areas where interviews can bring new insight.

Interviewing Users - article by Jakob Nielsen

First Rule of Usability? Don't Listen to Users - article by Jakob Nielsen

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